Job Description

WHO YOU ARE:

We are seeking a detail-oriented Sales Operations, Sales Administrator to assist our sales team and streamline operations. You will manage administrative tasks, sales documentation, and processes while ensuring excellent customer service. If you excel in a fast-paced environment and love being a part of a high-performing team, apply now!

WHO WE ARE:

• Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
• Over 10,000 dedicated team members across North America.
• Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
• Over 50+ years of experience in creating long-lasting partnerships.

OUR MISSION:

We protect the food supply by eliminating risks so families everywhere can eat without fear.

• Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.​

• Deliver On Our Promises​: We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.​

• Win as a Team​: We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.​

• Advance a Safer Future​: We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.​

WHAT YOU WILL DO:

As a Sales Operations, Sales Administrator, you will assist the sales team by managing documentation, processing business start-ups, and coordinating inquiries to streamline operations. Your role involves executing sales strategies, ensuring exceptional customer service, and driving efficiency. Job duties include:

CRM Management:

• Maintain and optimize the CRM system (e.g., Salesforce) to ensure accurate customer data entry, prospect tracking, and pipeline management.
• Ensure the sales team consistently uses the CRM for opportunity tracking and generate reports for performance reviews.

Sales Process Support:

• Monitor and enhance sales workflows to improve efficiency.
• Identify process bottlenecks and suggest improvements.
• Become an expert on sales related needs while ensuring you are the go-to resource.
• Ensure the sales team adheres to best practices in prospect qualification, opportunity management, and closing processes.

Reporting & Analytics:

• Evaluate data to provide insights into customer behavior, sales trends, and team performance
• Develop dashboards and reports to provide the sales team with deep insights and a comprehensive understanding of the business, enabling them to make informed decisions, drive success, and increase revenue.

Lead and Opportunity Management:

• Manage the assignment and distribution of prospects within the CRM system.
• Track and monitor opportunities to ensure no lead falls through the cracks and follow up with the sales team on outstanding tasks.

Sales Documentation & Contracts:

• Create, manage, and organize all sales-related documents, including contracts, agreements, and proposals.
• Ensure these documents are easily accessible through CRM and other systems.

Collaboration Across Departments:

• Work closely with sales, marketing, and finance teams to ensure alignment on CRM strategies, sales initiatives, and customer experience improvements.

Other duties as assigned.

YOUR MUST HAVES:

• Must be 18 years of age or older.
• High School Diploma or General Education Degree ("GED")
• 4 or more years of experience in sales administration, sales operations, or a related role, with a capable focus on operational and sales processes.
• Experience working cross-functionally as an operational expert, advocating for process optimization and change as needed.
• capable analytical and critical thinking skills to identify opportunities and develop effective solutions.
• Ability to troubleshoot and resolve operational challenges quickly and efficiently.
• Proficient in CRM software (e.g., Salesforce) and experienced with sales management tools and reporting functions.
• Advanced skills in MS Office (Word, Excel, PowerPoint).
• Ability to interpret data and generate actionable insights from reports.
• Comfortable working with various reporting tools to include Salesforce and Origami.
• Strong understanding of sales processes and best practices.
• Ability to recommend, persuade, and implement improvements, ensuring adherence to procedures.
• Strong teamwork skills and the ability to work effectively with cross-functional teams.
• Experience in facilitating communication and collaboration between sales, marketing, and other departments.
• Flexibility to adapt to changing business needs and priorities.
• Ability to thrive in a fast-paced, dynamic environment.

WHAT WE PREFER YOU HAVE:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Previous and proven experience optimizing sales processes and workflows.
• Experience in supporting sales-driven, fast paced, B2B environments.

OUR ENVIRONMENT:

This is a hybrid role, partially based at the Corporate Headquarters, combining time in a traditional office setting with remote work from your professional home office. You will be expected to work on-site at minimum three days a week. The position requires sitting for extended periods of time while working on a computer.

WHAT WE OFFER:

• Medical, Dental, & Vision Insurance
• Basic Life Insurance
• Short Term Disability
• Company Paid Long-Term Disability
• 401k Retirement Plan
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Employee Assistance Program (“EAP”)
• Training & Development Opportunities

Fortrex Solutions is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Fortrex Solutions is committed to complying with the laws protecting qualified individuals with disabilities. Fortrex Solutions will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.

YOUR NEXT STEPS:

APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!

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