Job Description

XD Consultant Description

Open to Hybrid in Hartford or remote

6 months, asap start

We are seeking a detail-oriented Experience Design (XD) Ops Consultant to enhance our Design Operations practice.

• This role will focus on streamlining tools, processes, and frameworks that empower design teams to deliver exceptional user experiences.
• The consultant will work cross-functionally with technology teams, subject matter experts, and external partners to support the onboarding and adoption of design tools, work management systems, and performance measurement strategies.
• In this role, the consultant will focus on initiatives that enhance the overall efficiency and effectiveness of design teams.
• This includes driving the adoption and onboarding of enterprise design tools, improving work tracking and management systems, and developing strategies for measuring and reporting on design impact.
• They will collaborate with technology teams, external partners, and internal stakeholders to implement scalable solutions that address team needs, standardize practices, and foster a culture of continuous improvement within the design organization.

Ideal Skills and Qualifications

• Design Tool Expertise: Knowledge of tools like Figma with the ability to facilitate onboarding and training sessions.
• Workflow Management Knowledge: Understanding of systems like Jira, including setup, customization, and best practices for design-focused work tracking.
• Strategic Framework Development: Experience in creating and implementing frameworks for assessing and reporting the impact of design initiatives.
• Collaboration Skills: Strong interpersonal and communication skills to work across teams, including design, technology, and business units.
• Project Management: Strong organizational skills, with the ability to manage multiple initiatives and drive them to successful completion.
• Training and Facilitation: Proven ability to create training materials, lead workshops, and provide ongoing support for design teams.

Preferred Experience

• Background in Design Operations or related fields.
• Familiarity with Figma
• Experience in tool procurement and vendor management.
• Understanding of Agile, Lean, and other methodologies related to design and product development.

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