Title: Process Design Consultant
Location: Charlotte, NC, Dallas, TX, Chandler, AZ and Hopewell, NJ
Duration: 12 months
Job Description:
Through collaboration with WMO Senior Leaders and Process Owners, WMO Business Controls, Change Management and Project Delivery, a process design consultant on this team will:
- Support Process Owners in building and maintaining comprehensive process documentation to enable decision making, provide proof of regulatory compliance, and to sustain continuous process improvement
- Promote and facilitate the use of process management principles and tools to assess processes and aid in the identification of process improvement opportunities including: documenting current state processes, identifying pain points, and developing target state solution recommendations.
- Manage the pipeline and continuous refinement of process improvement opportunities to build compelling business cases that allow leaders to understand the benefits, costs, and justification of implementing change .
Required Skills/Experience:
- 5+ years of process design experience including process, people and technology design
- Advanced process mapping skills using Visio or ARIS
- Single Process Inventory and Enterprise Process Management Policy & Standard
- Proficient facilitation skills, able to lead and influence cross functional teams
- Avid learner comfortable navigating new situations with high degrees of complexity
- Proficient with MS Excel to conduct data analysis that yields new process insights
- Expert with MS PowerPoint to construct and deliver presentations that enable others to grasp and embrace new concepts and outcomes
- 3+ years of strategic planning experience including multi-year plans and business cases
- Possesses a basic awareness of technology capabilities
Desired skills and knowledge:
- Six Sigma Black / Green Belt certification
- Process Owner certification
- Experience managing or supporting operations Wealth Management Operations, Financial Services
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