We are looking for a motivated and enthusiastic Customer Service Representative to join our dynamic event marketing team. As an entry-level professional, you will serve as the first point of contact for clients and customers, ensuring smooth and seamless interactions during events and campaigns. If you’re eager to grow in a fast-paced, high-energy environment and want to be part of a creative industry, we want to hear from you!
Be the first point of contact for clients and customers, answering inquiries, providing detailed information, and addressing issues related to events and services.
Support event logistics and customer requests, ensuring smooth operations and a positive experience throughout events and campaigns.
Quickly and professionally resolve customer concerns, ensuring high levels of satisfaction and maintaining strong relationships.
Accurately document customer interactions, feedback, and requests in our system, ensuring follow-up and continuous improvement.
Work closely with internal teams, including event planners and marketers, to facilitate seamless communication and execution.
Uphold the company’s values and commitment to exceptional service, ensuring clients feel valued and informed throughout their experience.
Customer-Centric: Passionate about providing top-tier service and ensuring every client has the best possible experience.
Strong Communication Skills: Excellent verbal and written communication skills to engage effectively with clients and team members.
Highly Organized: Ability to manage multiple tasks with precision and attention to detail, even under pressure.
Adaptable and Resourceful: Thrive in a fast-paced environment and quickly adapt to shifting priorities and client needs.
Team-Oriented: Collaborative spirit with a focus on achieving shared goals and ensuring the success of events.
High school diploma or equivalent (College degree is a plus, but not required).
Entry-level—No prior experience in event marketing needed, though customer service experience is a plus.
Positive attitude with a solution-oriented mindset, capable of handling pressure.
Ability to resolve customer issues calmly and professionally.
Basic computer skills, including familiarity with customer service software or CRM systems (a plus).
Competitive Salary with opportunities for performance-based bonuses.
Comprehensive Training in event marketing and customer service techniques.
Career Growth Opportunities within the company, with clear paths for advancement.
Supportive Team Environment with a focus on collaboration and development.
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