JOIN A GLOBAL LEADER IN INDUSTRIAL AUTOMATION!
At Murrelektronik, we don’t just sell automation solutions—we bring machines to life.
Summary
The Customer Service Lead is directly responsible for supervising their assigned customer service teams (RMA Specialists, CS Representatives, CS Specialists and SR. CS Specialists) within our Customer Experience division. Participate in recruitment, mentoring and development of team members and nurture an environment where they can excel through encouragement and empowerment, keeping track of their progress. They must be able to functionally perform the duties of all members of their team. They ensure that their team understands the company goals and handle any conflicts involving customers or employees. This role requires an ability to communicate eloquently and guide others successfully. The are instrumental in improving the customer service experience, creating engaged customers, and facilitating organic growth. This role may be asked to fill in for other members of the Customer Experience leadership team if they are unavailable, so it's essential that they are prepared to serve cross functionally in a leadership role. This role is part of the Customer Experience organization leadership team.
Essential Duties
Desired Knowledge, Skills, and Abilities:
Education
Travel
At Murrelektronik, our success is primarily based on our committed employees, innovative products, market and customer centricity, effective logistics and quality consciousness. We are proud of this: for our company, founded in Oppenweiler in 1975, today occupies a leading position not only on a national, but also on an international basis.
We at Murrelektronik strive to establish long-term connections. And not only in a technical sense, but also in our particularly close connections to our customers. For this reason, we attach importance to employee satisfaction and welfare. We aim to support this through various services and benefits.
We offer a robust benefit package to include medical, dental and vision services, tuition reimbursement, annual uniform stipend, flexible work environment and much more.
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