JOIN A GLOBAL LEADER IN INDUSTRIAL AUTOMATION!
At Murrelektronik, we don’t just sell automation solutions—we bring machines to life.
Summary
The Customer Service Lead is directly responsible for supervising their assigned customer service teams (RMA Specialists, CS Representatives, CS Specialists and SR. CS Specialists) within our Customer Experience division. Participate in recruitment, mentoring and development of team members and nurture an environment where they can excel through encouragement and empowerment, keeping track of their progress. They must be able to functionally perform the duties of all members of their team. They ensure that their team understands the company goals and handle any conflicts involving customers or employees. This role requires an ability to communicate eloquently and guide others successfully. The are instrumental in improving the customer service experience, creating engaged customers, and facilitating organic growth. This role may be asked to fill in for other members of the Customer Experience leadership team if they are unavailable, so it's essential that they are prepared to serve cross functionally in a leadership role. This role is part of the Customer Experience organization leadership team.
Essential Duties
Desired Knowledge, Skills, and Abilities:
Education
Travel
At Murrelektronik, our success is primarily based on our committed employees, innovative products, market and customer centricity, effective logistics and quality consciousness. We are proud of this: for our company, founded in Oppenweiler in 1975, today occupies a leading position not only on a national, but also on an international basis.
We at Murrelektronik strive to establish long-term connections. And not only in a technical sense, but also in our particularly close connections to our customers. For this reason, we attach importance to employee satisfaction and welfare. We aim to support this through various services and benefits.
We offer a robust benefit package to include medical, dental and vision services, tuition reimbursement, annual uniform stipend, flexible work environment and much more.
...A global Automotive supplier is seeking an Entry Level Sales Representative / Account Manager to join their team in the Florence, KY area... ...our coastal offices have started working with clients in the Banking, Finance, and Entertainment Industries. We like to take the approach...
...Fortune 500 companies, we offer complimentary financial plans to individuals in need. Role Description This is a part-time remote role for an Retirement Planning Specialist. The Specialist will be responsible for providing insurance and retirement financial planning...
...Senior Client Manager Commercial Banking Our client is a dynamic financial institution, offering an array of innovative banking solutions. With deep roots established nearly 50 years ago and assets totaling $10 billion, they operate as a wholly owned subsidiary, passionately...
We are a warm and welcoming family seeking an experienced and nurturing nanny to provide attentive care for our two children, We are looking for someone reliable, caring, and capable of managing our busy household while I adjust to a new work schedule. Starting wage: ...
...ABOUT IMAGINUITY Imaginuity is the Dallas, Texas based performance marketing company that combines human intelligence, data intelligence and artificial intelligence to help marketing perform better across brand experience, media, website development and search engine...