We are looking for a skilled and proactive Tier 2 Service Desk Representative to join our IT support team. This individual will be responsible for providing advanced technical support to end users, troubleshooting complex issues, and utilizing Jira for issue tracking, reporting, and task management. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a solid understanding of IT systems and processes.
Key Responsibilities:
*Position is contingent upon Spring 2025 contract award
Qualifications:
Preferred Qualifications:
Shift: Night shift, 6:00 pm - 6:00 am, two-week cycles of working 3-4 set days per week and every other weekend
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
$86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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