Support Desk Associate Job at Talentoma, Washington DC

NUtFWXFUamxxVjBQcXVFZGlaU0tWU3VjVHc9PQ==
  • Talentoma
  • Washington DC

Job Description

Job Title: Remote Support Desk Associate

Hourly Pay: $23 – $30/hour

Summary:

We’re looking for friendly, tech-savvy Support Desk Associates to join our growing remote team. In this role, you'll play a key part in helping customers resolve technical issues, navigate our systems, and feel confident using our services. Whether you're just starting out or looking to expand your skill set, this role offers flexibility, comprehensive training, and a positive, collaborative team environment. You'll gain valuable experience in customer support, technical troubleshooting, and communication, all from the comfort of your home.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, chat, or email
  • Troubleshoot basic technical issues, offering step-by-step guidance in a friendly and patient manner
  • Log and update support cases accurately in our internal ticketing system
  • Escalate complex issues to appropriate departments while ensuring a smooth handoff
  • Stay informed about product updates, new features, and changes to support procedures
  • Follow standard protocols to maintain high levels of customer satisfaction

Qualifications:

  • Strong communication and problem-solving skills
  • Basic understanding of computer systems and troubleshooting steps
  • Self-motivated and able to manage tasks independently in a remote environment
  • Comfortable using CRM systems or support ticket platforms
  • Reliable internet connection and quiet home workspace
  • No prior technical experience required—customer service experience is a plus

Perks & Benefits:

  • 100% remote with flexible scheduling
  • Hourly pay: $23 – $30 based on experience
  • Paid training with comprehensive support resources
  • Opportunities for advancement and long-term career growth
  • Supportive, team-oriented culture with regular check-ins and mentorship

Job Tags

Hourly pay, Remote job, Flexible hours,

Similar Jobs

TGS International Group

Telecommunications Engineer Job at TGS International Group

 ...On-Call Requirement: No About the Role We are seeking a skilled and motivated Field Engineer with experience in telecommunications and data center environments . In this hands-on role, youll be responsible for the installation, cabling, maintenance, and... 

Career Group

Temporary Dance Center Assistant Job at Career Group

 ...Our client, a non-profit, is looking for a temporary Dance Center Assistant! This assignment starts asap and will last for about 4-6 weeks, with potential to extend. Location: Midtown Schedule: Tuesday - Thursday 1:00 p.m. - 9:00 pm Friday 10:00 a.... 

Nine PBS

Grant Financials Manager Job at Nine PBS

 ...Nine PBS: Grant Financials Manager Who We Are: As an essential community institution, Nine PBS magnifies and deepens understanding of our community to help our region flourish. We convene meaningful conversations, we share thought-provoking content, and we host... 

Lake Washington Girls Middle School

Desired attributes Job at Lake Washington Girls Middle School

~Deep appreciation and understanding of the schools mission and values;~Commitment to equity, inclusion and social justice in an educational setting and a willingness to apply/grow that understanding within our school community;~Experience with and passion for working... 

American Income Life AO - Josh Olin

Customer Experience Specialist | Remote Opportunity for Hospitality Pros Job at American Income Life AO - Josh Olin

 ...##127775; Remote Opportunity for Hospitality Professionals | Work-From-Home with Flexibility! &##127775; Are you a hospitality professional...  ...in hospitality deserves to be rewarded. &##127969; A Legitimate Work-From-Home Setup No cold calling, no MLMjust a real...