Job Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

As a Sr. Product Manager of Hardware for 365 Retail Markets, you have a substantial opportunity to help drive the innovation within the product team. We intend this to be a highly cross-functional role at 365, regularly partnering with technology, sales, customer success and production among others.

Below are a few traits that we think might come in handy for the person in this role:

• Trailblazer – You thrive in a hands-on, fast-paced environment where hardware and technology are constantly evolving. You’re comfortable navigating complexity, making decisions with ambiguity, and pushing boundaries to bring innovative solutions to market.
• Technical Storyteller – You have a talent for translating complex hardware concepts into clear, compelling narratives. Whether speaking with engineers, sales teams, or customers, you make the "why" behind the product crystal clear.
• Data-Driven Decision Maker – You rely on market trends, user feedback, and performance data to guide your strategy. You don’t just make decisions—you validate them with real-world insights.
• Hands-On Innovator – You don’t just talk about hardware; you roll up your sleeves and test, troubleshoot, and refine it. You understand that great hardware requires iteration, and you're committed to continuous improvement.
• End-User Champion – You have a deep empathy for the user experience, whether it's an operator setting up a new solution or a consumer interacting with a kiosk. You advocate for usability, reliability, and seamless integration every time.
• Curious Technologist & Tactician – You have an insatiable curiosity about hardware, payments, connectivity, and retail technology. You constantly ask “Why?” and “What’s next?” to stay ahead of industry trends and keep 365 at the forefront of retail technology.
• Connector & Collaborator – You bring teams together, ensuring that engineering, sales, and operations all work toward a common goal. You understand that the best products come from strong partnerships and consistent internal alignment.
• Ownership Mentality – You take full responsibility for your products, treating them as if they were your own business. You’re proactive in identifying risks, solving problems, and ensuring success beyond just launch day.

Responsibilities

• Design and Develop Hardware Solutions – Utilize SolidWorks and other CAD tools to create original hardware designs that meet functional requirements while balancing cost, manufacturability, and scalability.
• Ensure Design for Manufacturability (DFM) & Cost Optimization – Work closely with vendors, contract manufacturers, and component suppliers to develop hardware solutions that optimize cost, material selection, and production efficiency without sacrificing quality.
• Prototype, Test, and Iterate – Lead prototype development and oversee validation testing (EVT, DVT, PVT) to refine designs, resolve technical challenges, and ensure a seamless transition to production.
• Collaborate with Engineering Teams – Work cross-functionally with mechanical, electrical, and firmware engineers to develop integrated hardware solutions that align with system requirements and industry standards.
• Enhance operational efficiency to improve the management of hardware peripherals (e.g., barcode scanners, industrial PCs, modems, etc.) to optimize reliability and performance.
• Bridge the gap between engineering and market needs by translating customer pain points and market demands into technical requirements.
• Ensure hardware certification and compliance and seek the necessary regulatory approvals to ensure alignment with local market standards, 365 is a global company.
• Deliver seamless go-to-market execution by collaborating with sales, marketing, and support teams to ensure smooth product launches and clear value proposition messaging.
• Develop packaging and SKU strategies by managing SKU structures, BOMs, and packaging to optimize logistics and customer experience.
• Establish and maintain strong partnerships with key hardware vendors, component suppliers, and manufacturing partners to ensure product quality, cost-effectiveness, and timely delivery. Your ability to negotiate, assess new technologies, and drive supplier accountability will directly impact our product success and operational efficiency.
• Championing a hands-on, data-driven approach by using a combination of real-world testing, user feedback, and analytics to drive informed decision-making.

Requirements

• 5+ years of hardware product management experience, with a strong background in mechanical design, prototyping, and manufacturing processes (experience with POS peripherals, payments hardware, or IoT devices is a plus).
• Proficiency in CAD software (SolidWorks preferred) for creating and reviewing product designs, evaluating tolerances, and ensuring manufacturability.
• Bachelor’s degree in engineering, product, or relevant experience (MBA preferred)
• Hands-on experience with hardware development processes, from prototyping to mass production, including knowledge of materials, injection molding and metal fabrication.
• Experience with hardware certifications and regulatory compliance (UL, CE, PCI, EMVCo a plus).
• Experience working with contract manufacturers, suppliers, and hardware vendors to develop and launch products at scale.
• Excellent communication & collaboration skills across production, sales, & operations teams.
• Ability to work onsite in Troy, MI required, given the hands-on nature of the role.
• Ability to travel 5%-10%.

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