Job Description

We are looking for a dynamic and passionate Sales Supervisor for our beautiful Flatiron location. As a Sales Supervisor you will work within our beautifully curated stores and be an ambassador for GANNI. The GANNI culture is based on a learning and results driven mentality. Where everyone is united by a common purpose.

At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.

You will lead/support your team to always deliver service that is seamless, efficient and dedicated to the client’s needs.

You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in store events you and your team will build and foster the GANNI community.

You will be managing, motivating and leading your store team to achieve KPI targets and you will create a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn

KEY RESPONSIBILITIES:

• Achieve budgets and KPI targets set by Store Management
• Support relevant actions with Store Management on areas of improvement, in order to develop business growth
• Diligently following up on action plans put in place
• Support and motivate teams to meet individual performances.
• Ensure exceptional client experiences 
• Deliver outstanding styling sessions 
• Establish loyalty within the community
• Foster client outreach program to drive footfall to the store
• Strive to reach KPI targets and support maintaining a KPI driven environment.
• Drive in store shopping events through your client database and establish a program to foster client relationships.
• Follow up with team on training and workshops facilitated by store management
• Be able to provide Weekly and Monthly store, product and business reporting to store management
• Regular communication and reporting to Store Management

TEAM MANAGEMENT:

• Leading by example; follow up on the GANNI standards and selling procedure
• Coach, motivate, inspire and challenge team in order to optimise performance
• Support and encourage Hub engagement (hereunder the GANNI academy)
• Support onboarding of client advisors
• Ensuring grooming and behaviour of staff members is professional and inspirational at all times’

OPERATIONAL DUTIES:

• Ensure store front and BOH are presentable, organised and easy to navigate at all time
• Ensure and support BOH officer with weekly stocktake and shrinkage results
• Shared responsibility for all operational and commercial activities, including: handling deliveries, RTW, sale implementation, till procedure, returns processing, claims processing, omnichannel procedures (fx. BOPIS, EA, BOSFS)
• Organization and implementation of in-store events together with the Store Management.
• Support/follow up with VM ambassador to ensure VM guidelines and GANNI standards are met

ADDITIONAL PREFERENCES:

• Luxury retail experience
• Client following from previous experience
• Fluent in English
• Experience with excel, google drive
• Experience with RFID

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