Job Description

• Primary Responsibilities (Guest Experience): Greet and welcome all visitors, ensuring a positive first impression
• Deliver on overall guest experience and hospitality standards by offering guest refreshments, escorting guests to meeting spaces and handling any needs or questions
• Manage incoming calls, emails and inquiries and directing them to the appropriate teams or individuals
• Maintain a presentable and sophisticated front and common office area (meeting rooms, break rooms, client-facing spaces)
• Primary Responsibilities (Office Management): Oversee office supply inventory, ordering, stocking and organizing
• Manage incoming and outgoing mail and deliveries
• Provide general administrative office support to various departments as needed (i.e., printing or binding requests, shipping, ad-hoc gifting needs)
• Primary Responsibilities (Event Planning): Organize and execute office programs that drive culture, community and team-building
• Organize giving back / volunteer events and activities for broader office
• Coordinate with vendors, caterers and external event partners
• Manage event timelines, budgets and communications to ensure successful execution
• Point of contact for VIP meetings ensuring meeting rooms, food & beverage and technology is ready for meeting and guests
• Primary Responsibilities (Community Building): Foster a sense of community within the office by organizing employee engagement activities, in partnership with National Office Experience team, including team-building events, lunch and learns and social gatherings
• Proactively seek ways to enhance the office environment and promote a positive and collaborative workplace culture
• Qualifications and Characteristics: 2-5+ years’ experience in an office management, hospitality or event planning role
• Bachelor’s degree
• A proactive and resourceful attitude, with a commitment to creating a positive guest and employee experience
• Emotional skill set to interact with clients and Executives who have high expectations and demands
• Meticulous attention to detail and an ability to perform tasks with a high degree of accuracy and efficiency
• Excellent communication skills, both written and oral
• Must be a team player willing to contribute in a variety of ways
• Ability to develop and maintain collaborative relationships internally and among clients
• Ability to exercise judgment in managing confidential or sensitive information
• Demonstrated passion for delivering exceptional client service
• Proficiency with Microsoft Word, Excel and PowerPoint, Outlook, etc.; Salesforce experience is a plus
• General comfort level with Internet/intranet usage and ability to learn proprietary software and databases

Job Tags

Similar Jobs