Job Description

Job Title: Field Service Technician

Location: Norcross, Georgia

Position Overview:

We are looking for a dedicated and flexible Technician to join our team in Norcross, Georgia. In this role, you will work in a small, dynamic team, providing both remote and onsite support for our automation systems. This role is customer-oriented and project-driven, requiring excellent communication skills and adaptability to meet specific client needs.

Responsibilities:

• Prepare machines for factory acceptance testing (FAT)
• Prepare machines for shipping and ensure all components are securely packed.
• Assemble and set up automation lines for customers.
• Perform test runs on machines to ensure proper functionality and quality.
• Provide remote support for machines in the field.
• Offer phone/email support to customers throughout the US.
• Provide feedback to the R&D department to improve product development.
• Develop and compose user manuals and step-by-step maintenance procedures.
• Provide onsite technical support during machine installation and setup.
• Install equipment at customer facilities.
• Conduct machine training for customers to ensure proper usage and maintenance.
• Perform routine and emergency maintenance on machines in the field.

Preferred Qualifications:

• Strong knowledge of automation and electrical engineering principles.
• Proficient in software tools like MS Office; experience with AutoCAD is a plus.
• Hands-on technical approach and willingness to work directly with technology.
• Eagerness to continuously learn, improve skills, and stay updated with industry trends.
• Strong analytical skills to troubleshoot and resolve technical issues.
• Excellent interpersonal and communication skills, with a focus on customer service.
• Willingness to travel up to 50% within the US (and internationally, when required).
• Must be able to obtain a passport for international travel.
• Ability to work independently in a fast-paced, international environment.
• Must be eligible to work in the US without sponsorship.

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