Job Description

Customer Service Representative - High Volume Calls

Contract Role: 5 months

Location: Wildomar

Position Overview: We are seeking a dedicated and reliable Customer Service Representative to join our team. This critical role involves handling high-volume calls, providing exceptional customer service, and ensuring a seamless experience for our clients. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Manage high-volume inbound and outbound calls, addressing customer inquiries and resolving issues promptly.
• Provide accurate information about products, services, and company policies.
• Process orders, handle payment transactions, and maintain up-to-date customer records.
• Collaborate with team members to ensure efficient service delivery and customer satisfaction.
• Maintain a positive and professional demeanor while handling customer interactions.

Requirements:

• Proven experience in customer service, preferably in a high-volume call center environment.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and maintain composure in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in using call center software and tools.

Skills:

• Exceptional customer service and communication skills.
• Ability to handle high-volume calls efficiently.
• Proficiency in call center software and tools.
• Strong problem-solving and organizational skills.
• Ability to work independently and as part of a team.
• Microsoft Office Suite

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