Job Description

Position: Customer Service Representative

Location: Saint Petersburg, FL (Onsite)

Duration: FTE/ Direct Hire

Job Description:

• Engage with customers/ internal stakeholders throughout via various means – in writing, by phone and by email – to ensure an efficient and customer focused process
• Efficiently and accurately log customer grievance in accordance with Company Policy
• Ensure all details are tracked to closure within SLA
• Strong communication skills and ability to empathize with customer.
• Ability to handle difficult conversations with the customer through effective listening, patience and knowledge on the process
• Strong written, e-mail and verbal communications skills
• Strong logic/problem solving skills
• Customer focused and empathetic
• Liaise with internal teams where required to ensure quick and fair closure of customer grievance
• Escalate complaints as appropriate for management intervention
• Interact with associates and work towards resolving customer complaints

Salary Range: $33,000 - $37,000 per year

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