Position is responsible for managing the order fulfillment process from receipt of order through delivery to our customer. The position must maintain and develop a good working relationship with our customers to enable Albéa to meet their expectations.Individual must be proactive and work to identify opportunities to improve the supply chain both within Albéa and with our customers. The individual must demonstrate strong follow up skills and have the ability to prioritize their workload. On time delivery to customers is our goal and the individual in the position must take ownership for making this happen.
About Albea & the Product line that is recruiting
Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albéa Shelbyville is specialized in Laminate Tubes for Oral, Cosmetic & Pharmaceutical Markets.
Scope
• Responsible for complete order fulfillment while meeting customer satisfaction
• Based in Shelbyville, Tennessee
Main activities
• Correctly and timely enter orders into SAP.
• Ensure timely receipt of all new and changing artwork by communicating with customer and/or
sales
• Work with Master Data Analyst & New product launch on any new launches.
• Timely processing of engraving orders, color matches and unicolor matches
• Manage slow moving and aged inventories.
• Resolution of pricing issues
• Ensure on time deliveries.
• Resolve and document customer service issues.
• Attend customer conference calls.
• Through the SAP, enter customer complaints and follow up with QC.
• Provide status reports to customers on a regular basis.
• Work as a team with Sales, Planning, Production, and shipping.
• Adhere to all company policies and procedures.
• Other job duties as assigned by Manager.
Accountability including KPIs
• Guarantee Customer Satisfaction within the scope of the position
• Ensure the provision of a stellar customer experience
• Be accountable for effective communication between the customer and plant
Profile (Experience & qualifications)
• Individual must be able to operate in a fast-paced environment.
• Must have strong communication skills and deal with both internal and external customers in a
professional manner including good email etiquette.
• This person must have a “can do” attitude and a willingness to go the extra step for our
customers.
• Strong analytical skills are necessary.
• Air travel is required from time to time.
• Previous Customer Service experience is desired.
• A college degree is preferred
• One to three years experience is highly preferred
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