Customer Service Assistant Job at DLUXCA, Chino, CA

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  • DLUXCA
  • Chino, CA

Job Description

Job Title: Customer Service Associate (Full-Time / Part-Time)

Location: Chino, CA (On-site)

Pay: $20/hour to $22/hour based on experience. 30 min paid lunch break

Start Date: ASAP

About the Role:

We’re looking for a friendly and organized Customer Service Associate to join our team in our Chino office. In this role, you’ll be the first point of contact for both our online and walk-in customers. You’ll handle emails, phone calls, returns, and refunds, as well as assist walk-in clients and invoice them accordingly.

This is a great opportunity for someone who enjoys customer interaction, takes pride in staying organized, and wants to grow with a small but dynamic team.

Key Responsibilities:
  • Respond to all customer emails in a timely and professional manner
  • Make warm calls to customers and record their needs and preferences
  • Process returns and refunds using Shopify
  • Greet and assist walk-in customers; prepare invoices for in-person orders
  • Maintain organized records and communication logs
Requirements:
  • English speaking is required
  • Spanish speaking is a strong plus
  • Strong organizational skills and attention to detail
  • Positive and proactive attitude
  • Willingness to learn and adapt
Preferred (but not required):
  • Experience with Shopify or similar e-commerce platforms
  • Previous customer service experience
  • Familiarity with wholesale or retail operations
Schedule:
  • Full-Time: 8 hours/day with a paid 30-minute lunch
  • Part-Time: Minimum 6 hours/day
  • Monday to Friday (Weekends optional but not required)

Job Tags

Full time, Part time, Immediate start, Weekend work, Monday to Friday,

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