Job Description

Customer Experience Specialist

Pharmaceutical Manufacturing

$17.50-$21.00 per hour

Temp to Hire

Monday-Friday, 8:00am-5:00pm

Grandview, Ohio (onsite)

What we offer:

• After being hired on, the following benefits are offered:
• PTO
• Matching HAS and 401k funds

What you’ll be doing:

• Conduct inbound and outbound support calls to targeted groups of customers
• Account expansion and upselling opportunities
• Existing account retention
• Develop and maintain strong customer relationships
• Develop and maintain strong manufacturer relationships
• Run, review, and act upon daily monitoring reports as needed
• Enter, update, and amend customer orders
• Work internally with other departments regarding inbound and outbound orders
• Work directly with management teams to facilitate superior customer experiences
• Serve as the voice of the customer and resolve all issues and needs timely, 24 hours or less
• Regularly review jobs and improve daily work processes to eliminate waste
• Comply with local, state, and federal laws, regulations, and policies

Who we’re looking for:

• High School diploma
• 1-year related work experience
• Strong organizational skills with attention to detail
• Excellent math and analytic skills
• Ability to pass background and drug screen
• Strong MS Office suite skills
• 1+ years of pharmaceutical industry experience
• 2-5 years related experience
• College degree preferred; not required

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