Job Description

Customer Experience Specialist

Pharmaceutical Manufacturing

$17.50-$21.00 per hour

Temp to Hire

Monday-Friday, 8:00am-5:00pm

Grandview, Ohio (onsite)

What we offer:

After being hired on, the following benefits are offered:
PTO
Matching HAS and 401k funds

What you’ll be doing:

Conduct inbound and outbound support calls to targeted groups of customers
Account expansion and upselling opportunities
Existing account retention
Develop and maintain strong customer relationships
Develop and maintain strong manufacturer relationships
Run, review, and act upon daily monitoring reports as needed
Enter, update, and amend customer orders
Work internally with other departments regarding inbound and outbound orders
Work directly with management teams to facilitate superior customer experiences
Serve as the voice of the customer and resolve all issues and needs timely, 24 hours or less
Regularly review jobs and improve daily work processes to eliminate waste
Comply with local, state, and federal laws, regulations, and policies

Who we’re looking for:

High School diploma
1-year related work experience
Strong organizational skills with attention to detail
Excellent math and analytic skills
Ability to pass background and drug screen
Strong MS Office suite skills
1+ years of pharmaceutical industry experience
2-5 years related experience
College degree preferred; not required

Job Tags

Hourly pay, Work experience placement, Local area, Monday to Friday,

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