Job Description

VISION FOR THE ROLE

We are seeking a dynamic, welcoming and hospitality-focused full-time experience manager to manage our front desk team and help build something incredible from the ground up. The right person for this role has a proven track record of balancing guest satisfaction with operational efficiency, ideally with experience managing fellow staff in a hybrid sports-social environment. Some weekend availability and a love of pickleball are both required for the role.

ABOUT PKLYN

PKLYN is a pickleball club and community gathering place in Gowanus, Brooklyn. Our space includes 5 state-of-the-art pickleball courts, a lively bar, open workspaces, a merchandise store, and a vibrant atmosphere for pickleball players of all skill levels to come and enjoy.

ROLE & RESPONSIBILITIES

• Serve as the primary point of contact for players and members of the club
• Manage incoming customer communications, including in-person, phone, email, and social media (with the support of a social media team)
• As an individual and leader of the front desk, strive to hit sales KPIs through thoughtful selling of programs, packages, memberships, and merchandise
• Ensure all front desk staff follow SOPs and manage front desk schedule
• Keep track of merchandise and inventory
• Coordinate with/assist Events Director, Pickleball Director, and other team members as needed
• Help maintain an orderly environment and assist with opening and closing SOPs
• Direct visitors and assist with check-ins, merchandise purchases, way-finding, and the like

QUALIFICATIONS

• Knowledge/love of pickleball is necessary
• Ability to work some weekend shifts, as well as some weekday early morning and/or evening shifts
• Proven experience in front desk management or a similar role in a hospitality environment, preferably within a sports club or similar setting
• Strong leadership and interpersonal skills with the ability to effectively communicate with members, players, and the rest of the PKLYN team
• Knowledge of booking software and POS systems also a plus (we use CourtReserve and Toast)
• Excellent communication, organizational, and multitasking abilities
• Great problem-solving skills and keen attention to detail
• A natural salesperson

COMPENSATION & BENEFITS

This is a full-time salaried position that starts at $50K-65K, commensurate with experience.

TO APPLY

Please email jobs@pklyn.com and include “PKLYN experience manager" in the subject line

To be considered, you must include:

• Your resume
• A brief introduction or cover letter
• Your favorite animal (don’t overthink it) (or do?)

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