Community Outreach Specialist Job at Upward Health, Santa Cruz, CA

NXFFZHJUSGdyVlVFcGU4V2hwK0xYU21XVHc9PQ==
  • Upward Health
  • Santa Cruz, CA

Job Description

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

WHY IS THIS ROLE CRITICAL?

The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step.

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.

Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you!

KEY RESPONSIBILITIES:

  • Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
  • Speak with patients about the role that Upward Health can play in helping them improve their health
  • Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process
  • Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
  • On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
  • Participate in weekly team meetings focused on ongoing education and improvement
  • Accurate and timely documentation in our company‘s software system

KNOWLEDGE, SKILLS & ABILITIES:

  • Verbal communication skills
  • Persuasiveness
  • Flexibility
  • Dedication and resilience
  • Energetic
  • Attention to detail
  • Ability to multitask
  • Both independence and teamwork
  • Solid computer skills

QUALIFICATIONS:

  • Ability to quickly establish trust and build a relationship with patients
  • Ability to clearly communicate Upward Health’s service offering and value
  • Active listening skills and genuine compassion for others
  • Quick thinking and ability to respond to questions and objections
  • Organized and self-motivated
  • Ability to work independently and meet established goals
  • Enjoys collaboration within a team environment and working with people of different skills and experience
  • Knowledge of community resources in the local market
  • Able to maintain clear professional boundaries with patients and coworkers
  • Commitment to represent the company with professionalism
  • Demonstrates cultural competency and ability to work with diverse groups of community members
  • Comfortable using computer for documentation, communication, and organizing work
  • Must have reliable transportation to perform essential outreach functions
  • Must be fluent in English. Spanish speaking a PLUS!
  • Able to work flexible hours, including occasional night/weekend work
  • Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience.

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

PI73402cac4ca3-30492-37093716

Job Tags

Temporary work, Work experience placement, Local area, Flexible hours, Night shift,

Similar Jobs

HirefinderRPO

CNA (PRN), HealthCare Industry Job at HirefinderRPO

 ...Work environment noise levels typically range from low to moderate. Education and Experience Minimum of a 10th-grade education. Must hold a valid Certified Nursing Assistant (CNA) license as per state regulations. CPR certification is preferred.... 

Community Care Plan

Utilization Management Nurse RN/LPN Job at Community Care Plan

 ...to durable medical equipment, hospitalizations, home healthcare, infusion services and long-term rehabilitation. # Provides current and...  ...inclusion. Qualifications Current unrestricted Florida RN or LPN License. Minimum of two years of utilization review/case... 

Lifeway Mobility Holdings LLC

HR Business Partner - Recruiting Job at Lifeway Mobility Holdings LLC

 ...Position Title: HR Business Partner - Recruiting Location: Hartford, CT, USA Req. ID: Req #124 Join our Team and Make a Difference! At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently,... 

Classic Toyota

Service Technician - Classic Toyota Job at Classic Toyota

 ...Service Technician Classic Toyota We run an honest shop and need honest, hard-working techs. To be a success at our dealership, you need to have solid skills and solid ethics. We also know that to keep a good service tech, a dealership has to treat them right by... 

Masis Professional Group

Electronic Test Technician Job at Masis Professional Group

 ...operate standard test equipment (e.g., oscilloscopes, volt meters, network analyzers) to conduct functional and operational tests....  ...documentation related to testing and troubleshooting. Fabricate cables for test equipment and circuit boards as needed. Test various...