Primary Purpose: Responsible for managing daily operations, including staff management, inventory control, financial performance and ensuring that all customer service standards are met.
The successful individual will leverage their proficiency in:
Leadership Presence/Steward of Talent:
· Recruit, train and mentor coffee shop staff to maintain company standards and promote a positive environment
· Provide ongoing coaching and development to ensure high performance and engagement, conduct regular performance reviews and address any areas requiring improvement
· Review store environment and key business indicators within store to identify problems, concerns, and opportunities for improvement
· Foster a culture of teamwork, customer focus, and continuous improvement for coffee shop
· Work closely with shop team to develop strong working relationships to drive employee and customer experience
· Promote store events, seasonal promotions or new products to attract customers
· Engage with local community events or partnerships to increase brand visibility and foot traffic
Drive for Results:
· Monitor daily, weekly, and monthly sales to ensure the shop meets revenue targets
· Control expenses and manage the store’s budget effectively, including labor and supply costs
· Track cash flow, handle bank deposits and ensure accurate financial reports
· Implement strategies to drive sales
· Ensure efficient store operations, including opening and closing procedures, cleaning and light maintenance
· Implement and maintain health, safety and food sanitation standards
· Troubleshoot and resolve any operational issues such as equipment malfunctions or supply shortages
Operational Excellence
· Oversee coffee and food preparation to ensure high-quality standards are consistently met
· Monitor adherence to recipe and preparation guidelines to maintain consistency
· Implement customer feedback to improve quality, service and experience
· Ensure that shop complies with all local, state and federal food safety regulations
· Implement safety protocols to prevent accidents and ensure a safe work environment
· Conduct regular training on safety and sanitation practices for staff
· Maintain accurate records of sales, inventory, payroll and other relevant data
· Prepare regular reports on sales performance, labor costs and inventory
· Report any incidents, safety issues, or employee related matters to upper management as required
Customer Experience
· Ensure shop consistently delivers exceptional customer service in alignment with the company’s values and standards
· Address and resolve customer complaints or issues at a store level, ensuring customer satisfaction
· Promote the company’s brand and values within the community to enhance the customer experience and build loyalty
Skills & Abilities Required:
· Minimum of 3 years’ experience in retail or food and beverage management role
· Willingness to work flexible hours including weekends and holidays as needed
· Comfortable using POS systems and scheduling software
· Understanding of budgeting, sales tracking and inventory management
· Demonstrated commitment to exceptional customer service
· Strong leadership, communication and organizational skills
· Proven leadership and organizational skills
· Excellent verbal and written communication skills
· Strong work ethic; ability to problem solve.
· Physical requirements of standing for extended periods and processing shipment up to 30lb
Our Competencies for All Employees
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