Job Description

Job Description

The ideal candidate will ensure smooth running of the office and effective case management. This individual will be the point of contact between the law firm and clients. The individual will assist case managers and attorneys in communicating with clients. This individual will communicate clients in order to serve them adequately.

Responsibilities

• This is a full time in office position (Monday through Friday 9 am – 6 pm).
• Handle communication with clients.
• Request documentation from clients as needed.
• Communicate with case managers to make sure client files are updated.
• Keep records of client interactions
• Follow communication procedures, guidelines and policies
• Help answer phones when not talking to clients.

Qualifications

• Bilingual in English and Spanish (Fluent in reading, writing, and speaking)
• Experience supporting a team preferred, but not required
• Prior experience preferred but not required
• Customer service experience preferred but not required
• Strong organization skills and attention to deal
• Must be able to handle pressure of multiple projects and manage time sensitive deadlines
• Must be self-starter and take initiative to ensure deadlines are met
• Must be be flexible, organized, able to work under pressure and meet deadlines with a calm, pleasant demeanor
• Familiarity with MacOs and Windows Office

Physical Requirements

• Working on a computer
• Prolonged periods sitting at desk
• Spending time on the phone for an extended period of time

· Compensation and Perks: $15 - $17 per hour depending on experience. Compensation determined based on a wide array of factors including skill set, years & depth of experience, and certification.

· -PTO

· -Health Insurance 80/20

· -Full Dental and Vision

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