Job Description

Job Summary/Company :

Sparks Group has partnered with a local credit union to identify a Certificates, IRA, and Tax Reporting Representative to provide daily support to members and the frontline staff, regarding all Deposit Product Rates , Share Certificates , Individual Retirement Accounts (IRA) and Trust Accounts . This is a contract to hire opportunity located in Laurel, MD. Well qualified candidates will have DNA experience and IRA/Ascensus knowledge.

Responsibilities :

• Provides exceptional member service for products including, but not limited, Share Certificates, Individual Retirement Accounts (IRA) and Trust Accounts.
• Serves as the subject matter expert to frontline staff for all CD-related questions and independently answers all CD-related questions from frontline staff and members.
• The Certificates Representative identifies, answers and resolves all deposit-related interest questions, not just CD account interest.
• Serves as a resource to frontline staff and other employees regarding information about Share Certificates, IRA’s and Trust Accounts.
• Proficiently processed transactions including opening new CDs, CD additions/withdrawals, closing CDs, Bump-up Authorizations, CD add/change ownership and any other transactions associated with regular CD accounts.
• Proficiently utilizes the Early Withdrawal Penalties calculation and posts certificate early withdrawal penalties accurately.
• Communicates with members on all things related to CDs, IRAs and Trust Accounts.
• Determines whether IRA transactions comply with the Internal Revenue Code (IRC) and refers to any questionable transactions to the Certificates, IRA and Tax Reporting Senior and/or Manager.
• Proficiently distributes official checks for CD withdrawals and official check requests from the Records Department.
• Verifies daily reports such as new deposit products reports, Deceased IRA report, Rate Change Report, Escheat Reports and other reports as needed.

Qualifications/Background Profile :

• High School Diploma and three years of related transaction channel processing experience required.
• Current and active knowledge of regulations and legal environment governing transaction channel processing
• Requires someone with DNA experience, as well as some IRA/Ascensus knowledge and CD processing. Strong customer service skills, dependability, and flexibility are also key.
• Adapts well to changes in the work environment and ability to change approaches or methods to processes to best fit the situation or workflow process.
• Must become familiar with Trust Account applications and Certification of Trust, IRA software as a General User and IRA account transactions such as contributions, distributions and IRA Federal withholding.
• Must become familiar with W-8BEN, W-9, the 1099INT, 1099R, 1042-S and 5498 tax reporting guidelines and processes.
• Must become familiar with the State of MD Escheat process.
• Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC.

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