Administrative Clerk Job at Cultural Intelligence Center, Southfield, MI

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  • Cultural Intelligence Center
  • Southfield, MI

Job Description

Administrative Clerk

Overview :

the Cultural Intelligence Center is a growing company, and we are seeking an exceptional Administrative Clerk for our team

Th e Administrative Clerk is responsible for providing excellent customer service, assisting the sales department with administrative tasks, maintaining records, and handling routine inquiries reports.

T he Administrative Clerk reports to the Manager, Client Experience and Business Operations, and is part of the business operations/administrative team, which supports all business operations .

Experience:

We need a proactive person with experience in excellent customer service and administrative work

Key Responsibili ties

  • Administrative support: Provides administrative support to individuals, teams, or departments.
  • Handles client interactions via email, chat, and phone, including call screening, reception, and support for the sales team.
  • Provides content management, troubleshoots customer issues, and helps with portal and order inquiries.
  • Resolve customer issues: Monitor and address complaints. Analyze each case, determine appropriate actions, and escalate unresolved or complex complaints to the right departments for timely resolution. Document all customer interactions and actions taken.
  • Assist clients with portal and order inquiries: Provide support to clients using the company's online portal or ordering system, handling requests related to purchases, refunds, email verification, and other order-related matters.
  • Assists United Kingdom office with customer service tasks such as: email inbox(es), phone line, etc

Qualification & Skills

Must Have

  • Preferred associate degree or equivalent
  • Experience Customer service
  • Experience Proficient with computers, Microsoft Office, and general office
  • Strong communication and multitasking skills
  • Ability to prioritize and remain focused under pressure and stress
  • Time management, organization, and problem solving
  • Detail oriented
  • Active listening, critical thinking, patience, flexibility

Good

  • Experience with Zoom and MS TEAMS
  • Experience collaborating Digital/Physical
  • Calendar management experience
  • Database management

Details

  • Part-Time, 29 Hours, Hourly Position ($20.00-$21.00)
  • No Benefits
  • Hybrid or Remote

Job Tags

Hourly pay, Part time, Remote job,

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